Greenleaf Software Support Request: Step 1

About Help Resources
  • Please check the product documentation, FAQ, and release notes.
  • Perhaps the most detailed and certainly all-encompassing information on your product can be found on our web. Please drill and search the site.
  • If you’ve researched the above, then use this area of the site to submit a Tech Support Request.
  • Please don’t use this Request for routine questions about your order, prices, product features, availability, or other Customer Support issues. Call 1-877-218-7347 or 214-349-3005 or email Sales@GreenleafSoft.com

Can’t find your serial number?
  1. If you downloaded the product, your serial number would be emailed to you within one business day. We routinely register you if you bought the product from Greenleaf Software. If you purchased from a reseller, you will need to register online now. If you need support after receiving your product but before you receive your serial number, you may use this Support site or contact us. Call 1-877-218-7347 or 214-349-3005 or email Support@GreenleafSoft.com
  2. If you have registered your product in your name then your name, email, and serial number(s) will be in our database, so you can call the above numbers and someone will email your serial number to you.
  3. Haven’t registered or don’t recall? click here to register
  4. The dog ate my serial number. See item (1) above.
  5. I bought the product from someone. We support the original purchaser only except in cases of corporate merger or acquisition. Call 1-877-218-7347 or 214-349-3005 or email Sales@GreenleafSoft.com to attempt to straighten this out.
  6. The product actually belongs to a guy down the hall. Get the guy down the hall to call us as above.
  7. I inherited this project from someone who lost the Greenleaf product. Call us as in (3) and we’ll try to work this out.

To use product in demo or trial mode…
  • Greenleaf ViewComm and Frontline products: Enter “DEMO” as serial number. The demo is not time limited, and is intended for you to explore the many features of the product. It will not capture live data. The demo capture file provides food for hours of exploration.
  • Greenleaf CommX: Enter “Trial Version” as serial number.

Using this Support Request Form
  1. The Support Request facility is not yet operational. In the meantime please address all requests for technical or pre-sales technical support to Support@GreenleafSoft.com. We respond same or next business day.
  2. To use the Request facility, start with the two questions below, then click the big button with GO on it. Depending upon the entry you make in the second question you’ll need to fill out the next portion of the Request; if it’s pretty lengthly, we may have broken it up into two or more parts. The questionnaire will differ depending upon product and problem area.
  3. Fields marked  • are required.
  4. Following each section of the Request, our system will send you feedback to confirm your entries. If the system believes there is a problem, or if you’ve inadvertently left out a required field, the system will ask you to go back and make changes.